Refund policy

Custom Orders

All custom orders are made to order specifically for you, due to the nature of custom products, all sales are final. No returns or exchanges are allowed. If your product is defective, our lifetime warranty will cover it and we will replace it for free.

To be eligible for a return / exchange

• Proof of purchase - Order Number or Store Receipt is required
• The item is returned in the same condition and original packaging it was received.
• Your item must be unused

Refunds (if applicable) Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 7 days of receiving the return. If you are approved,  you will receive an automated email stating your order has been refunded and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thegoldgods.com